Problems with Roxio 2011

I'm currently having troubles with Roxio 2011 (I also own Roxio 2010).  The above video and the rest of this post shows exactly what I'm talking about.

I've mentioned Roxio 2010 and 2011 before in earlier posts. I have mentioned it here and here.  I generally think this software is incredibly cool (or is theoretically cool), but I am currently having some problems that I am trying to figure out with the help of Roxio.  So far I'm on day 3 of problem solving.  I have sent Roxio my phone number to speak to someone for help, but apparently they don't operate that way.  The below posts show the entirety of our communications. 

I had problems immediately upon trying to install my software on my computer concerning registry issues.  I called my friend Kevin Bloom, he did a quick internet search, and found that I needed to download some sort of patch from Roxio and the problem was fixed.

I rendered a sample of my shaky footage in five different "stabilize video" (the sixth was raw footage as a control) settings using Roxio 2011.    As anyone can see from the video above, the "stabilization" function of the software did not work.

I am trying to work with Roxio to fix this problem.  The following is the communications related to this solution.  So far they have been not only unsuccessful, but at this point have actually made things worse (I no longer have either Roxio 2010 or 2011 installed in any functioning capacity on my computer.  I have paid about $200 for for both software programs).

Currently I am very stuck.  My current messages that I get when trying to reinstall the software are discouraging to say the least. They are as follows and in order:

  My hope is that this post will help Roxio to help me with this product.  Normally their product is impressive.  For some reason, mine is having problems.  I think these images are going to be much more helpful for support to see what I'm seeing in order to trouble shoot the issue.

I have spent many hours on this so far (at least 10 hours or more, counting the testing of the software).  I will update or delete this post as a solution comes.  

Quick update (Dec 5, 2010):  I hadn't received any responses from Roxio support, so I sent in another request and got this:  

 

Shortly after I received a customer satisfaction survey.  (That was prematurely sent).  At the end of the survey I again briefly described my issues with their software and left phone and email contact.  

Cold silence from Roxio's side since.